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| Sea
Lake Yacht Sales service department is here for you. At our brokerage
we pride ourselves in the service you receive after the sale is done.
We are successful because we take care of our customers long after
the delivery of their boat. |
| Warranty
Procedures |
SERVICE DEPARTMENT
Dear boat owner:
Congratulations on the purchase of your new boat. The Service Department
would like you to know we are here to assist you with any warranty
problems that may arise. As soon as you get all your information on
your boat please make sure to mail all warranty cards, and read your
manuals and warranty limitations.
In the event that you have a warranty problem, please follow these
simple rules.
We must have access to your boat; either leave a copy of your key
or instructions as to how to enter your boat. You may inform us of
problems by phone, but any request that you have for warranty must
be follow by a written statement. You can fax it to 281-334-4795,
Attn.: WARRANTY DEPARTMENT.
Be specific, a water leak in the aft cabin or the V-berth is not specific
enough. Tell us were is the water coming from. Make sure you didn't
leave a hatch or a port open to come back and find some water on the
cabin sole.
If you have numerous problems, we will require that you bring your
boat to our dock. Please call to schedule a time convenient to you.
Your time and ours is valuable. In the event that you request a warranty
service and our technician establishes that there was no problems,
you will be charge a $30 boat service fee. Make sure you check the
problem before you call. We are called many times for electrical problems
involving loose or burned out light bulbs.
We service many boats, not only in the Clear Lake area, but Lake Conroe
and Corpus Christi. We will take care of warranty problems in the
order in which we receive them. Please be patient, especially if we
have to order parts, which can take 3-4 weeks.If you have a problem
and you take it upon yourself to fix it, please keep in mind that
you may void your warranty. Please ask before you start. Once you
start the work we can't be responsible to finish it.We do not have
rush service. Please, do not call few days before a race, a trip or
a regatta and request service before the event.
If you want to be present when your warranty work is being done, call
our service department to schedule a time convenient to you. Notice
is required one week in advance. Remember, our service department
is only open Monday through Friday.Sea Lake takes no responsibility
for moving boats. Please don't ask us to move your boat. Please note
that water and fuel gauges are estimates readings and not precise
instruments. If you need to talk to one of our technicians, please
call or leave a message on our voice mail at (281) 334-1993. Ninety
percent of the time we are out on the field servicing boats, but we
will return your call as soon as we can. If you are calling to check
the status of work you are having done you may speak or email Dorinda
Cantrell in the Warranty department and she will assist you as
best she cans.
We hope you will enjoy your boat, and we look forward to working with
you in the future. |
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