Sea Lake Yacht Sales service department is here for you. At our dealership we pride ourselves in the service you receive after the sale is done. We are successful because we take care of our customers long after the delivery of their boat.
Dear Boat Owner,
We in the service department wish to offer you congratulations on the purchase of your new boat. We also want you to know that the make ready department has diligently worked to rig your boat to your specific needs. All of your installations have been through three vigorous checks to insure that their operation is proper at the delivery of your boat. We in the service department are committed to enhancing your ownership experience and being ready to affect your warranty of the manufacturer whose products have been used in the manufacturing of your new boat. The Service Department would like you to know we are here to assist you with any warranty problems that may arise.
As soon as you get your warranty information you can be of help to us, by insuring that your boat and its products are on file with the specific manufacturers. The warranty registration on file with the manufacturer greatly speeds up the processing of your claim. When you have received your packet on your boat please make sure to mail all warranty cards, and read your manuals to be familiar with the manufacturer's specific warranty, and warranty limitations.
Warranty Coverage and Your Protection
Please keep in mind that your boat and the products used in its assembly are warranted by the manufacturer of each specific product used. Each individual manufacturer must make the decision as to the best way to resolve any problems that may arise. Therefore, Sea Lake Yacht Sales must follow each manufacturer's specific procedures to insure a proper repair, and to insure that your warranty is not voided. We will work on your behalf with the manufacturer to resolve any issues which may arise. Your boat was assembled using many products supplied by different manufacturers. Each manufacturer's warranty will differ. You should be familiar with each of them. Some products are under full coverage. These manufacturers will cover all costs including parts, freight, and installation labor. Others will cover parts but not labor. There are some products where the manufacturer will deduct for the prorated time you have had the product and will offer a percentage of the replacement costs. An example of this is batteries. In this case usually, the manufacturer will not cover labor, or discarding fees. Costs not covered under the warranty will be charged to the customer. Our service writer will help you to understand your coverage when you call in or have a question. At the time you have requested warranty service you will be asked for a credit card. This will be to charge any costs not covered. The service person will contact you before any warranty work is done to advise you of any costs not covered. Your approval will be obtained before the work is done or a charge is applied to your card.
Questions about Warranty or Maintaining Your Yacht
Before calling for warranty service it is good practice to be sure that you have an issue which is covered. Two rules of thumb when determining whether your claim is warrantable or not, is to consult the manufacturer's warranty. Should it not be clear you can ask the question, "Did the manufacturer's product fail, was there a defect in the materials or manufacturing process, or did the issue arise from a lack of maintenance?" Issues arising from maintenance procedures not being followed are not covered by warranty. Our service writer can also be of help in answering this question.
Your new boat will require maintenance. You should consult your manuals to know how each product is to be maintained. In general a careful, regular inspection of your boat will help you. As an example, certain items will become loose due to use. You should check all hose connections on your engine, through hull, and plumbing to insure the clamps are tight. Your stuffing box will begin to drip after some use and must be tightened from time to time. Lights will not work due to burned out bulbs, or corrosion on the bulb or socket. Leaks coming from hatches or ports should be checked to make sure you didn't leave something open. Please note that readings of water and fuel gauges are estimates, readings are not precise. When requesting warranty service, please check to see that simple maintenance is not your problem. Rigging on sailboats will have to be tightened after some initial use. We will retune your rig at the twenty hour check. You may need to, from time to time, retighten the rig. We have included some maintenance tips for you to look over. The copy of Chapman's which you received at closing is another resource for you to use. Chapman's will answer many of your questions and offer interesting information.
In the event that you request a warranty service and our technician establishes that the problem was not a covered warranty issue, you will be charged a boat service fee.
Warranty Procedures and Policies
Should you have a warranty request, please follow these simple procedures and precautions.
We must have access to your boat; please let us know where your boat is located and report slip changes as they occur. For boats using combination locks be sure we have them on file, we also need to know any special instructions regarding entering your marina or boat. For those boats which came with a key lock we keep a copy to facilitate making repairs on your boat.
You may inform us of problems by phone, but any request that you have for warranty must be followed by a written statement. You can e-mail to firstname.lastname@example.org.
When reporting issues with your boat please be specific, a water leak in the aft cabin or the V-berth is not specific enough. Tell us where the water is coming from.
There are marinas and yacht clubs which will not accept our insurance coverage for liability and therefore will not allow our technicians to perform work in their marina. For your information the coverage they are requiring is very expensive. We are not, in most cases charging for the repair to your boat, therefore purchasing this type of insurance would not be cost effective. This exclusion of our technicians would require you to bring your boat to our dock for service. We are sorry, but the marina will not work with us to resolve these problems. Other issues will need detailed investigation, or carefully supervised repair, in these instances you may be required to bring your boat to our dock. Please call to schedule a time convenient to you.
We service many boats. We will take care of warranty problems in the order in which we receive them, or by priority; IE: a sinking boat or a boat with an engine problem. Please be patient, especially if we have to order parts as we have no control over manufacturer's shipping policies. If you have a problem and you take it upon yourself to fix it, please keep in mind that you may void your warranty. Please ask before you start. Once you start the work we can't be responsible to finish it. The service department strives to resolve your problem as quickly and efficiently as possible. We schedule all work to be performed to make the best use of our techs. When planning to take an offshore trip, or sail a major regatta, you should check your boat several weeks in advance. Unfortunately we do not have rush service. Please, do not call a few days before a trip or a regatta and expect service before the event.
Sea Lake can not take responsibility for moving boats. Although we would like to be of help, our insurance company will not allow us to move boats. We can help you to arrange to have a licensed captain move your boat.
If you are calling to check the status of work you are having done you may speak with or email our Service Writer in the warranty department and they will assist you.
We hope you enjoy your boat, and we look forward to working with you in the future.